Legal

Terms & Conditions – LLMO Ready (SaaS)

1. Scope

These Terms govern the conclusion, content, and performance of contracts between LLM Optimization Ready, Hünenbergerstrasse 8, 6330 Cham, Switzerland ("Provider") and customers ("Customer") for the use of the LLMO Ready SaaS platform (including related websites/portals). Deviating customer terms do not apply unless agreed in writing.

2. Service description

LLMO Ready is a cloud-based solution for preparing/optimising product data for generative search systems. During the contract term, the Customer receives access-based usage rights via the internet (Software-as-a-Service).

3. Registration & account

Registration is required. The Customer ensures information is accurate and current and keeps credentials confidential. The Customer is responsible for activities under their accounts where attributable.

4. Services, availability, changes

  1. The scope of services results from the service description/order page valid at the time of contracting.
  2. Services are provided with commercially reasonable care. Planned maintenance is announced in advance via the status page where possible.
  3. We may reasonably further develop/modify features provided the core benefit remains substantially unaffected.
  4. Beta/preview features may be changed or discontinued at any time without notice.

5. Pricing, billing, taxes

  1. Prices follow the selected plan/offer plus applicable taxes/levies.
  2. Billing occurs periodically (monthly/annually) or usage-based depending on the plan.
  3. Payments are processed via designated payment providers; use may depend on successful authorization.
  4. In case of delay, access may be suspended temporarily; payment obligations remain.
  5. Price changes apply to the next billing period and are communicated in advance.

6. Term & termination

  1. Contracts run for an indefinite period with minimum term per plan; cancellable at the end of each term with 14 days' notice.
  2. Important reasons (e.g. material breaches, abuse, repeated payment default) entitle to immediate termination.
  3. After termination, access ends; during a 30-day transition period, Customers may export available data unless statutory retention duties oppose.

7. Usage rights & intellectual property

  1. The Customer receives a simple, non-transferable, non-sublicensable right to use the platform during the contract in accordance with these Terms.
  2. Reverse engineering, copying, redistribution, leasing, sublicensing, or other misuse is prohibited unless mandatory law permits.
  3. All rights to the platform remain with the Provider.
  4. Customer content/data remains the Customer's property; the Customer grants the Provider the rights necessary for operation/support.

8. Customer obligations

  1. Use only in accordance with applicable law, these Terms, and accepted usage policies.
  2. No misuse, no security breaches, no attempts at system compromise or excessive resource consumption.
  3. No illegal content, no violations of third-party rights.
  4. Security incidents/suspicions of abuse must be reported immediately.

9. Warranties & liability

  1. Commercially reasonable care is taken to keep services available/stable. No absolute uptime guarantee is given (except SLAs in paid plans).
  2. Liability for minor negligence is excluded unless concerning substantial contractual obligations or personal injury.
  3. For substantial breach, liability per occurrence is capped at the average 12-month fees (or 1 year for free-of-charge services), where legally permissible.
  4. Mandatory statutory liability (e.g. Product Liability Act, personal injury) remains unaffected.

10. Data protection & security

Personal data is processed in accordance with the Privacy Policy. Adequate technical/organizational measures protect data against unauthorized access.

11. Changes to Terms

  1. We reserve the right to amend these Terms if we have a legitimate interest and amendments are reasonable.
  2. Changes are announced via email/platform at least 30 days before taking effect.
  3. Continued use after the effective date constitutes acceptance; otherwise, the Customer may terminate extraordinarily.

12. Final provisions

  1. Swiss law applies, excluding UN Sales Law (CISG).
  2. Jurisdiction is Zug (Switzerland), unless mandatory legal rules stipulate otherwise.
  3. Should individual provisions be invalid, the remaining Terms remain effective; invalid provisions are replaced by legally admissible provisions achieving a similar economic result.

Effective: 01.10.2025 · Version 1.0