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Terms & Conditions – LLMO Ready (SaaS)

1. Scope

These Terms govern the conclusion, content, and performance of contracts between LLM Optimization Ready, Hünenbergerstrasse 8, 6330 Cham, Switzerland ("Provider") and customers ("Customer") for the use of the LLMO Ready SaaS platform (including related websites/portals). Deviating customer terms do not apply unless agreed in writing.

2. Service description

LLMO Ready is a cloud-based solution for preparing/optimising product data for generative search systems. During the contract term, the Customer receives access-based usage rights via the internet (Software-as-a-Service).

3. Registration & account

Registration is required. The Customer ensures information is accurate and current and keeps credentials confidential. The Customer is responsible for activities under their accounts where attributable.

4. Services, availability, changes

  1. The scope of services results from the service description/order page valid at the time of contracting.
  2. Services are provided with commercially reasonable care. Planned maintenance is announced in advance via the status page where possible.
  3. We may reasonably further develop/modify features provided the core benefit remains substantially unaffected.
  4. Beta/preview features may be changed or discontinued at any time without notice.

5. Pricing, billing, taxes

  1. Prices follow the selected plan/offer plus applicable taxes/levies.
  2. Billing occurs periodically (monthly/annually) or usage-based depending on the plan.
  3. Payments are processed via designated payment providers; use may depend on successful authorization.
  4. In case of delay, access may be suspended temporarily; payment obligations remain.
  5. Price changes apply to the next billing period and are communicated in advance.

6. Term & termination

  1. Contracts run for an indefinite period with minimum term per plan; cancellable at the end of each term with 14 days' notice.
  2. Important reasons (e.g. material breaches, abuse, repeated payment default) entitle to immediate termination.
  3. After termination, access ends; during a 30-day transition period, Customers may export available data unless statutory retention duties oppose.

7. Usage rights & intellectual property

  1. The Customer receives a simple, non-transferable, non-sublicensable right to use the platform during the contract in accordance with these Terms.
  2. Reverse engineering, copying, redistribution, leasing, sublicensing, or other misuse is prohibited unless mandatory law permits.
  3. All rights to the platform remain with the Provider.
  4. Customer content/data remains the Customer's property; the Customer grants the Provider the rights necessary for operation/support.

8. Acceptable use

Prohibited are unlawful content/processing, third-party rights violations, circumvention of security mechanisms, unauthorized testing/scanning, excessive load, rate-limit circumvention or DDoS, and use in highly critical areas (e.g. real-time medical) unless expressly agreed. We may suspend to protect security and operations.

9. Interfaces & fair use

Interfaces (API/webhooks) may be subject to usage or load limits. Requests can be throttled/denied to maintain stability. Technical details follow the current documentation.

10. Support & status

  1. Support is provided during business hours via email/portal (response with commercially reasonable efforts).
  2. Status, maintenance, and incidents are published transparently at llmoready.com/status.
  3. Individual SLAs require a separate agreement.

11. Data protection & confidentiality

  1. Personal data is processed in accordance with the privacy policy.
  2. Both parties keep non-public information confidential except where disclosure is legally required or necessary to advisors/processors under confidentiality.

12. Warranty

The platform is provided "as a Service". No specific business outcome is owed. Typical deviations or temporary limitations despite reasonable care do not constitute defects where acceptable.

13. Liability

  1. We are liable without limitation for intent, gross negligence, personal injury, and as required by mandatory law.
  2. Otherwise liability is limited to typical foreseeable damages; consequential/indirect damages and lost profits are excluded.
  3. For data loss we are liable only if the Customer failed to perform reasonable backups and damage would have occurred despite proper backup.
  4. Outside paragraph 1, liability per contract year is limited to fees paid in that year or CHF 50,000.

14. Indemnification

The Customer indemnifies the Provider against third-party claims arising from unlawful use, breaches of these Terms, or Customer content/data, including reasonable defence costs.

15. Subprocessors

The use of subprocessors is permitted if legal requirements (especially data protection) are met.

16. Assignment/transfer

Rights and obligations may be transferred only with prior written consent, except transfers within Provider group reorganisations.

17. Governing law & venue

Swiss substantive law applies excluding conflict rules and CISG. Exclusive venue (subject to mandatory consumer forums) is Zug, Switzerland. LLMO Ready primarily targets B2B Customers.

18. Changes to these Terms

We may amend these Terms prospectively. Changes are announced in due time. If the Customer does not object within 30 days, the changes are deemed accepted (including notice of the right to object).

19. Severability

If any provision is or becomes invalid, the remaining provisions remain unaffected. The parties will replace the invalid provision with one that best reflects the economic intent.

Effective: 01.10.2025 · Version 1.0